.Net App. Support-Operations

Location: Libertyville, IL
Date Posted: 09-08-2017
.Net App. Support-Operations
 


Years of experience
 
7 – 10 Years
 
 

Role summary


  Under general supervision, the Application Support Specialist deploys debugs, monitor and documents software applications, including interface components, graphical screens, reports, and high-level logic for system control.  The individual in this position is responsible for software deployment and support for new and existing applications, and works closely with the entire application development team to ensure development conforms to performance optimization and interoperability standards and requirements.  Resource will also works closely with various other teams (UNIX, Windows server, Database, Desktop, Test team, Infrastructure, Telecom) within IT Operations.


Education:
  • Bachelor’s degree in Computer Science or equivalent        
  • Master’ s degree in Computer Science
 
Skills:
  • Analytical and conceptual thinking – using logic and reason, creative and 
  • Communication skills – interpersonal, presentation and 
  • Computer savvy – skilled in the use of 
  • Integration – joining people, processes or 
  • Influencing and negotiation 
  • Problem solving
 
Specialized skills, knowledge or certifications unique to this role
 
  • 7 + years of strong experience With supporting .Net applications and,
  • 7 + years of experience Oracle and SQL server 
  • Experience in trouble shooting .NET application and custom processing issues
  • Experience in implementing and configuring Riverbed (OPNET) application monitoring tool for .NET applications and 
  • Excellent interpersonal skills (both written and 
  • Demonstrated experience working well with customers of varying levels of technical expertise in high-pressure situations and complex subjects 
  • Must be good team player
  • Technically enthusiastic and willing to learn attitude is required
  • Ability to work unsupervised in a multi-task environment          
  • Core financial industry knowledge as pertains to data relationships a plus
 
 
Work flexibility (travel requirements, work schedule, etc.)
  • Able to provide 7x24 support
  • Able and willing to be flexible in adapting to new technologies, processes and standards
 

 
Role Responsibilities:

Operational Work
  • Responsible to manage Development ,QA, UAT and Production 
  • Perform general support administration duties. This includes Product setup , upgrades, migrations, patching, storage management, security & performance 
  • Participate in development, testing, and maintenance of .NET 
  • Monitor test results, and make appropriate 
  • Maintain high availability and performance for production 
  • Root Cause Analysis on P1 P2 issues on 
  • Responsible for documentation :Define operational processes for Run book and SOP documentation, automating routine operational 
  • Identify opportunities for improvement, makes proposals and participates in the planning of new and enhanced technologies or services within area of 
  • Multi-Tasking capabilities and ability to work on multiple environments and projects as necessary under tighter SLAs for crunch 
  • Create and maintain installation documentation and architectural 
  • Interface with different departments within the organization regarding new 
  • Monitor program execution for expected 
  • Modifies, installs, and prepares technical documentation for system software 
  • Monitors systems capacity and performance, plans and executes disaster recovery 
  • Follow departmental standards and guidelines
 
Strategy Work:
  • Research new technology associated with .NET and make 
  • Standardize environment & Improve standards and procedures that support the company’s .Net applications environment 
  • Research and recommend optimal .NET Application design 
  • Research/analyze data processing functions, methods and procedures
or
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