Customer Service Administrator

Location: Northridge, CA
Date Posted: 06-13-2017
 
 
  We are seeking a Customer Service Administrator to add to our team. Primary responsibility is providing administrative support for a variety of procedural tasks involving customer orders, refunds, fraud review, spare parts ordering, fulfillment, etc.
 
 

 Job Responsibilities:
 

• Process credit memos and refunds when appropriate

• Monitor and respond to customer contacts through all eCommerce platforms including eBay, Newegg, BazaarVoice and others.
 
• Generate and distribute daily reports
 
• Investigate order problems and resolve disputes
 
• Assisting with international orders
 
• Review accuracy of requests and ensures all necessary information is included and may route requests to the appropriate    department.
 
 • Identifies system and work processes improvements to enhance efficiency in processing administrative tasks.
 
• Able to navigate a wide working environment that consists of interacting with different departments.
 
• Maintain a positive attitude and work relationship with co-workers.
 
 
Basic Qualifications:
 
• Associate’s degree or at least 2 years of experience in process administration or a customer support/analyst role.
 
• Proficient at using Microsoft Outlook, Word and Excel.
 
• Good verbal and written (typed) communication.
 
 
 
Desired Qualifications:
 
• Knowledge of SAP, Salesforce and eBay platforms a plus
 
• Capable of handling multiples projects / initiatives simultaneously and executing to completion
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