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Customer Service Administrator
Northridge, CA| We are seeking a Customer Service Administrator to add to our team. Primary responsibility is providing administrative support for a variety of procedural tasks involving customer orders, refunds, fraud review, spare parts ordering, fulfillment, etc. Job Responsibilities: • Process credit memos and refunds when appropriate • Monitor and respond to customer contacts through all eCommerce platforms including eBay, Newegg, BazaarVoice and others. • Generate and distribute daily reports • Investigate order problems and resolve disputes • Assisting with international orders • Review accuracy of requests and ensures all necessary information is included and may route requests to the appropriate department. • Identifies system and work processes improvements to enhance efficiency in processing administrative tasks. • Able to navigate a wide working environment that consists of interacting with different departments. • Maintain a positive attitude and work relationship with co-workers. Basic Qualifications: • Associate’s degree or at least 2 years of experience in process administration or a customer support/analyst role. • Proficient at using Microsoft Outlook, Word and Excel. • Good verbal and written (typed) communication. Desired Qualifications: • Knowledge of SAP, Salesforce and eBay platforms a plus • Capable of handling multiples projects / initiatives simultaneously and executing to completion |