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Administrative Assistant / Order Management Specialist

Northridge, CA
Administrative Assistant / Order Management Specialist

Essential Responsibilities:
  • Process customer purchase orders within 2 hours of receipt (RUSH 40- minutes)
  • Communicate pricing/inventory issues to sales and planning as need
  • Communicate inclusion/exclusion issues to sales and CRM admin
  • Communicate credit hold/payment requirements to sales and credit department
  • Ensure accuracy of terms, pricing and program, shipping condition
  • Communicate DROP SHIP information/Expedited Orders to Ryder
  • Create 3rd party orders at the direction of planner
  • Ensure 3rd party pricing is updated
  • Request CH release as needed so planner can obtain item req.
  • Invoice 3rd party shipments
  • Provide order quotes
  • Provide freight quotes and add to orders as required for expedited shipments on Pre-paid accounts.
  • Process return requests within 3 hrs of receipt.
  • Issue return label or arrange pickup with warehouse as needed o RYDER RA requests will take priority as return is in house awaiting processing.
  • Research shipping/inventory issues
  • Obtain BOL, POD and cycle counts
  • File ZMISSHIP report to track warehouse issues
  • Issue credit/debit as needed based on researched findings
  • Run open order report daily to ensure all orders are moving in a timely manner
  • Communicate low inventory/past due PO’s/no inventory to planning
  • Provide tracking information as required
  • Direct customers to appropriate departments such as parts or customer service when required
  • Ensure all required approvals are provided
  • Check purchase maximum of 3k is not exceeded
  • Work with credit department to process credit cards
  • Respond to e-mail inquiries within 2 business days
  • Perform other duties as assigned


Basic Qualifications:
  • Must have a high level of computer skills
  • Must be proficient in all Microsoft
  • Knowledge of SAP Eligibility Requirements:
  • High School Degree required; prefer additional education.
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