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Quality Manager

Salisbury, North Carolina
General Job Duties
  • To exhibit an objective, fair and professional attitude that exemplifies positive and productive workplace.
  • To exhibit teamwork skills and actively participate in team activities in a positive working environment.
  • To demonstrate problem solving skills in a work environment that is striving for continuous improvement.
  • To follow policies and display conduct expected of employees as described in the employee handbook.
  • To Ensure personal safety and the safety of team members, understand how machine works and how to operate it safely, knowledge of emergency stops, utilization of personal protective equipment and report all accidents immediately.
  • To meet and maintain all customer quality standards.
  • To perform daily cross-functional job assignments as required and per the department’s established procedures and work instructions.
Duties and Responsibilities:
  • The Quality Manager will oversee the day to day activities of the   Quality Department including both customer and supplier quality functions.
  • Review progress of APQP activities of the supplier base and work alongside Purchasing and Engineering systems to maintain harmony with respect to direction given to suppliers.
  • Attain supplier PPAP’s (Production Part Approval Process) to a state of full approval, in turn assisting Engineering to launch successfully and ensure a capable production process.
  • Maintain and review Supplier Performance with ongoing focus on continuous improvement.
  • Support the development of Control Plans for the Manufacturing Departments and Operation(s) per TS-16949 guidelines.
  • Communicate Customer concerns immediately to Senior Management and the appropriate Department Manager(s).
  • Coordinate the collection and manage the distribution of non-conformance data relative to Customer concerns, PPM’s and PRR’s.
  • Review and negotiate quality concerns, PRR’s and PPM’s with the appropriate Customer(s) to ensure that the impact of record is minimized, the data is accurate and that is treated fairly relative to the issuance of such recordable.  
  • Publish Customer performance charts / data to Senior Management, Department Managers and employees on a monthly basis
  • Through the utilization of the 5-phase procedure: Support the implementation effective containment measures, the development of effective root cause analysis and corrective action plans in conjunction with Department Managers and their designates to ensure Customer satisfaction.
  • Ensure 5-phase reports are developed and submitted to the Customer in a timely manner and confirm the Customers’ acceptance of the report.
  • Support the efforts of Control Plan Administrators and the Team Leaders to ensure work guidance’s are performed in accordance with the respective Control Plans.
  • Conduct random audits of manufacturing procedures and work guidance’s and report the results to Senior Management.
  • Conduct random audits of   finished goods and report the results to Senior Management.
  • Interface with the Metrology group as required to maintain a proactive approach to product dimensional characteristics.
  • Act as the key contact between the company and Customer assembly plants’ quality liaisons to ensure the Customer focus and Customer satisfaction is maintained to the highest level possible.
  • Develop and sustain an effective system of tracking RMA’s and debit memos.
  • Coordinate visits to customer locations during launch/production and oversee requests for field representation, (Internal & External).
  • Coordinate sort of materials required to address customer concerns with   Liaison, Department Managers and Control Plan Administrators/Team Leaders.
  • Establish boundary samples/visual aids with regards to customer quality to all necessary departments in the pursuit of corrective actions or continuous improvement.
  • All other duties as assigned.



  • BS degree in Engineering, Operations Management or other related discipline
  • Minimum of 5 years progressive experience in management of quality and process control in a manufacturing environment (automotive preferred)
  • Must have plastic injection molding experience
  • Experience in TS Certification, LEAN, six sigma, or other environments preferred
  • Proficient with computer applications including MS Word, MS Excel, PowerPoint, etc.
  • Strong leadership, analytical, communication, interpersonal, and organizational skills are required.
  • Current understanding of industry best practices and technology trends
  • Leads by example and motivates team members so as to create a challenging, empowering, and collaborative working environment
  • Good technical writing, documentation, and record keeping skills
  • Good analytical problem solving ability


Physical Requirements

  • Sitting / walking for minimum of 8 hours per day.
  • Occasionally lifting up to 20 lbs.
  • Must be able to work overtime, weekends and/or alternate shifts as required.
  • Must be able to travel from time to time including overnight, as required.
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