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AKG Repair Administrator

Northridge, California
Ensure customer satisfaction through the processing of creating service return authorizations, responding to and generating correspondence, and the coordination of all aspects of service repair administration claim processing activities. Serve as customer contact regarding SRA processing, pricing, scheduling and shipping as related activities using phone, email, fax, service web portal, etc. Job Responsibilities: The repair administrator is required to handle high volume customer repair care via phone and email. Entering and processing customer repair service notification in the SAP system. Maintain a positive working relationship with customers. Maintain the appropriate level of skills to do the job and work will this the Customer Service team
Skills Required:
• High School Diploma and minimum 5+ years of experience in customer service environment. • Basic to intermediate literacy and proficiency using PC running MS Windows • Proficient in Microsoft Suite (Word, Excel, Power Point). • Ability to learn and utilize SAP. • Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, service and procedure manuals. Ability to read and understand electronic block diagrams and pictorial documents beneficial. • Ability to write routine reports and correspondence. • Ability to effectively present information in one-on-one and small group situations to internal and external customers. • The noise level in the work environment is usually moderate and within OSHA’s standard requirements. There is some exposure to loud music for testing purposes (typically <115 dB for duration of less than 1-hour). Specialized hearing protection is assigned. Must be able to hear full range of audio frequencies to determine abnormal variations. • While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk and hear. The employee is occasionally required to walk and reach with hands and arms. • Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus
Preferred Qualifications: • Bi-lingual Spanish preferred, but not required. • Basic understanding of audio product such as microphones and mixers. • Carry out instructions furnished in written, oral, or diagram form. Must be able to deal with problems and resolve conflicts. • Calculate figures and amounts, such as discounts, interest, commissions, proportions, and percentages. • Must be able to effectively present information in small group situations to customers, clients, and other employees of the organization
Experience:  5+ years of experience in customer service environment. SAP experience is preferred
Education:  High School Diploma and minimum 5+ years of experience in customer service environment
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