Position Summary: This position is within the Audio SBU and the primary responsibility is to provide hardware and software technical and applications support of audio amplifiers to Fiat-Chrysler Automotive (FCA) customers. Also the position will be the bridge between customer and internal amplifier engineering. Supervisory Responsibilities: Other Resident Electronics Engineers, if applicable Job Responsibilities: Responsible for supporting customer programs on all audio amplifier hardware and software technical and application topics and issues. This position is the primary technical face of Harman for amplifier products to FCA. Work closely with other team members, includes PM, hardware engineers, software engineers, manufacturing, suppliers, and quality assurance departments to drive successful project delivery to meet timing, cost and quality. Prepare technical reports and presentation. Customer issue support and resolution Act as the first response for embedded system issues found during development at the customer’s location or a third party system component supplier Work closely with customer and provide technical support in a timely manner Appropriate escalation of issues to customers and/or department to resolve customer issues Participate in infotainment/audio system bench testing at customer’s site or other third party system component supplier, representing the amplifier product from a hardware/software/system perspective Coordination of multiple departments in assembling and gaining buy-in for responses to customer questions Support of inspection and verification testing activities at FCA as needed, such as bench testing of amps (prior to customer shipment) Product development support Understand customer and internal requirements and specifications for amplifier projects Write Technical Requirement Specification (TRS) for customer and internal engineering team Coordinate the communication of related design documentation between the customer, such as; specifications, GD&T requirements, connector pin-out definitions, and wiring diagrams. As necessary, track engineering change requests Chair and/or attend customer meetings as our amplifier HW/SW/SYS engineering representative. Provide immediate feedback to the appropriate personnel. Examples of meetings include: Early system packaging meetings Audio system open issue meetings Component packaging reviews Design reviews at the concept, prototype, and production stages of development Issue-resolution reviews following customer builds at the concept, prototype, and production stages of development Pilot reviews and launch-readiness meeting Assess the customer’s mindset. Report substantial changes in the customer’s (engineering, purchasing, quality, manufacturing, etc.) perceptions of our performance to internal engineering and sales management. Assist the sales personnel in supporting the customer, as necessary Communicate all commercial issues by the customer to the appropriate sales personnel. All cost and price related discussions are the responsibility of sales personnel. Forward information on customer and competitor activities relevant to our interests. In the event that we are a Tier 2 supplier, coordinate communications and meetings with the Tier 1 suppliers regarding engineering design and integration issues. On occasion, in the absence of sales personnel, negotiate topics such as part delivery, shipping, packaging, and product labeling with the Tier 1 supplier.
3-5 years related experience minimum (Additional experience can be substituted for education and vice-versa)
Preferred Qualifications & Desired Competencies: Ideal candidate has experience working as an audio, infotainment, or other automotive module engineer with FCA or other automotive OEM customers. Hands-on electronics system debug experience required Automotive CAN experience preferred Automotive LIN experience desired Automotive systems experience preferred Ability to use common electronic trouble-shooting tools such as oscilloscopes, CAN log trace tools, DMMs, current clamps, spectrum analyzers, soldering iron, etc preferred Embedded system design experience or familiarity preferred Embedded system software development in C/C++ familiarity desired Experience working at or with FCA or other automotive OEM in a embedded system development desired Schematic Capture and PCB layout CAD familiarity desired TS16949 and other quality tools (PPAP,APQP,MSA,SPC,DFMEA) familiarity desired Creation of 8D, A3, or other issue countermeasure quality document desired
Education: BSEE or BSCE preferred, BSCS acceptable with appropriate hardware and embedded system working knowledge