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Field Service Engineer

Bloomfield, Michigan
  • Responsible for executing assigned robotic/automation jobs, including onsite installation, troubleshooting, and repair and follow up on service escalations.
  • Seeks sales opportunities while ensuring customer satisfaction.  Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment.
  • Services are provided in-house, on-site, and/or via telephone. Travels 70% - 80% to customer sites and other locations in the US, Canada, and internationally.
  • Provides on-the-job training, coaching, and mentoring to other service team members.
  • Follows safety practices as defined by the Company and/or customers’ site safety code. 

Profile

  • Bachelor degree (BSEE/BSC/BSME) from an accredited four-year college or university plus 5 years of related technical/engineering experience or equivalent combination of education and experience.
  • Ability to travel to customer sites on short notice and for varying length of time to respond to customer emergencies.
  • Frequently requires the ability to work long hours to meet customer needs.
  • Ability to read electrical and controls prints typical in factory automation systems.
  • Familiarity with robots, DeviceNet, Daimler Integra Standard, and Siemens ProfiNet and ProfiSafe is a plus.
  • Ability to work split shifts, weekend and holiday work is required.
  • Strong interpersonal and communication skills, oral and written, required.
  • Customer Service fundamentals - the ability to effectively deal with customer complaints.
  • German language skills a plus.
  • Strong computer skills and experience with PC based systems and information technologies.
  • Valid driver’s license
  • Valid Passport
 
 
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