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Windows Systems Engineer

Lansing, MI

Years of Relevant Experience: 8 plus years

Preferred Education: 4 year college degree or equivalent technical study

Role Description:

•           MCSE Certified
•           Strong Microsoft Windows Server experience
•           Strong Active Directory Experience
•           Strong experience and troubleshooting skills with MS Group Policy
•           VMWare virtualization experience preferred
•           Automated server build experience
•           Strong understanding of DNS and various records required for MS technologies
•           Solid understanding of networking/distributed computing environment concepts.
•           Understands principles of routing client/server programming.
•           Manage expectations at all levels: customers/end users, executive sponsors.
•           Ensure quality standards are followed.
•           Work with the various Infrastructure teams and operations provider to identify the
            strategic direction of systems management activities.
•           Understands the design of consistent network-wide file system layouts
•           Maintain strong relationships with employees and various tier two and three support groups.
•           Develop plans for disaster recovery/ back up and archiving.
•           Manage the daily operations of the systems management team to ensure service levels are being met.
•           Manage the systems management team’s support issue and backlog.
•           Monitor the team’s open backlog of support issues and re-assign issues as necessary
             to ensure they are closed per agreed upon service levels.
•           Act as the first level of escalation for high priority support issues.
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